For small and medium businesses outsourcing a call center is an easy way to start their customer services and/or sales campaigns based call center. While larger companies have the money, time and resources to put in place their own call center with all required infrastructure, smaller and medium sized businesses can opt to outsource their call center needs. This can help them to start their customer services without investing much on IT, infrastructure and all.
Mostly businesses outsource a call center either to start selling their goods, support customers with technical problems or customer service issues with minimum investment of time and resources. The reason is usually due to the low cost and management in place that is far more affordable than it’s business spending lots of time, resources and labor creating their own call center from scratch.
There are dozens of call center outsourcing companies available. While many businesses look for better services, some are looking for the most affordable ones, compromising with resources and well trained or technical equipment and support that fit the needs of real world business issues.
At Meridium Technologies, we offer you cost effective, ready to start call center services with all required IT and basic infrastructure needed in a modern office with expert technical team. Our in-house technologies and experts ensure minimum operational downtime.
Meridium provides a range of service solutions for its Business Process Outsourcing business:Email based Technical Support – Provide support by providing assistance to people writing to us for technical support Inbound Telephone Call Technical Support – Process inbound voice telephone technical support cases Inbound Customer Service Telephone Call Support – Process inbound voice telephone calls from new end customers asking general inquiries
Web and software development using different technologies like PHP, MySQL, HTML/XHTML, CSS, JavaScript, JQuery, .net, Java, Wordpress. Custom CRM development using LAMP/.net technologies
Thinking to install a round the clock surveillance system in your work place? We can help you with this. We have wide range of different products to suit your needs of electronic/audio-visual surveillance.
A VoIP gateway converts voice and fax calls between the PSTN and IP network. Its main roles include voice and fax compression/decompression, packetization, call routing, and control signaling. VoIP gateways play very important role in call centers, as they provide the required voice connectivity between SIP(e.g. DialMantra) server and the analogue phone placed at agent's workstation. We deal with different VoIP gateways like AudioCode(MP 108/118/124), Matrix and Patton.
A PRI Card is used to connect PRI lines to IP PBX/ IP Telephony Server(e.g. DialMantra server) so that all the users connected to the PBX/server can make outgoing calls or get incoming calls using the PRI line. We deal with Digium and Sangoma (single, dual or quad-channel) cards. Along with helping you to identify and get a PRI card suited for your needs, we can help you with installation and configuration of the card with different PRI line providers also.
