Meridium Technologies provides call center consulting services tailored to meet the needs of our clients. Our experience and vast area of knowledge in establishment and operations enables us to help our clients to get their business up and running. Using our experience, we can customize every single service of ours to meet your needs. Broadly our consulting services can be divided in these areas:
Meridium provides consulting services for a range of solutions for organizations looking to setup a Call Center or a BPO (Business Process Outsourcing) office.
Implementation of BPO/Call Center business including:Technology is the back bone of a call center. Every single operation and services use the technology for execution. We understand call center technologies and our experience helps you to defining client requirements and selecting the right hardware, software, services and vendors.
Our IT consulting services cover these important aspects of your call center setup:If you want to start a new contact center, we can help you with very first steps like basic infrastructure. A call center needs sophisticated infrastructure to achieve certain quality of services and reduce other overheads. You need proper power backup, the sitting arrangement, the working area must be noise resistant upto some extent...and many more things to be taken care of while designing the infrastructural layout and implementing them.
With our experience in the industry, we have gained valuable expertise in infrastructural setup of a contact center and this comes handy when setting-up a new contact center for you or renovation of your existing office.
When you start a business, the management has many problems in decision making due to complexity and competition. Our quality business advisory service provides you innovative solutions that enhances your decision making. We ensures the growth and profitability of your operations.
We help our clients to get benefits of improved efficiency and effectiveness of the business p rocess. Our experience and deep knowledge in management and operations of a call center helps you to deliver successful services to clients.
We help you in making strategies, improving operations, project management and process design.
Any organization needs employees to run its operations. In short, a good qualified human resource is one of the most basic requirements for a successful business. A contact center is completely dependent on its technology to smoothly run its operationss and production, and to manage technology at your contact center you need a talented and well trained IT team which can keep pace with ever changing technologies and challenges in field of IT.
We help you with selection and training of people for your IT team. We interview, select and train them for you. Our rigorous training in live working call center environment ensures that when they start working with you, they have enough knowledge and experience to handle any technical complexity and situation during live operations at your call center.
Thinking to install a round the clock surveillance system in your work place? We can help you with this. We have wide range of different products to suit your needs of electronic/audio-visual surveillance.
A VoIP gateway converts voice and fax calls between the PSTN and IP network. Its main roles include voice and fax compression/decompression, packetization, call routing, and control signaling. VoIP gateways play very important role in call centers, as they provide the required voice connectivity between SIP(e.g. DialMantra) server and the analogue phone placed at agent's workstation. We deal with different VoIP gateways like AudioCode(MP 108/118/124), Matrix and Patton.
A PRI Card is used to connect PRI lines to IP PBX/ IP Telephony Server(e.g. DialMantra server) so that all the users connected to the PBX/server can make outgoing calls or get incoming calls using the PRI line. We deal with Digium and Sangoma (single, dual or quad-channel) cards. Along with helping you to identify and get a PRI card suited for your needs, we can help you with installation and configuration of the card with different PRI line providers also.
