Any organization needs employees to run its operations. In short, a good qualified human resource is one of the most basic requirements for a successful business. A contact center is completely dependent on its technology to smoothly run its operationss and production, and to manage technology at your contact center you need a talented and well trained IT team which can keep pace with ever changing technologies and challenges in field of IT.
We help you with selection and training of people for your IT team. We interview, select and train them for you. Our rigorous training in live working call center environment ensures that when they start working with you, they have enough knowledge and experience to handle any technical complexity and situation during live operations at your call center.
Thinking to install a round the clock surveillance system in your work place? We can help you with this. We have wide range of different products to suit your needs of electronic/audio-visual surveillance.
A VoIP gateway converts voice and fax calls between the PSTN and IP network. Its main roles include voice and fax compression/decompression, packetization, call routing, and control signaling. VoIP gateways play very important role in call centers, as they provide the required voice connectivity between SIP(e.g. DialMantra) server and the analogue phone placed at agent's workstation. We deal with different VoIP gateways like AudioCode(MP 108/118/124), Matrix and Patton.
A PRI Card is used to connect PRI lines to IP PBX/ IP Telephony Server(e.g. DialMantra server) so that all the users connected to the PBX/server can make outgoing calls or get incoming calls using the PRI line. We deal with Digium and Sangoma (single, dual or quad-channel) cards. Along with helping you to identify and get a PRI card suited for your needs, we can help you with installation and configuration of the card with different PRI line providers also.
