If you want to start a new contact center, we can help you with very first steps like basic infrastructure. A call center needs sophisticated infrastructure to achieve certain quality of services and reduce other overheads. You need proper power backup, the sitting arrangement, the working area must be noise resistant upto some extent...and many more things to be taken care of while designing the infrastructural layout and implementing them.
With our experience in the industry, we have gained valuable expertise in infrastructural setup of a contact center and this comes handy when setting-up a new contact center for you or renovation of your existing office.
Thinking to install a round the clock surveillance system in your work place? We can help you with this. We have wide range of different products to suit your needs of electronic/audio-visual surveillance.
A VoIP gateway converts voice and fax calls between the PSTN and IP network. Its main roles include voice and fax compression/decompression, packetization, call routing, and control signaling. VoIP gateways play very important role in call centers, as they provide the required voice connectivity between SIP(e.g. DialMantra) server and the analogue phone placed at agent's workstation. We deal with different VoIP gateways like AudioCode(MP 108/118/124), Matrix and Patton.
A PRI Card is used to connect PRI lines to IP PBX/ IP Telephony Server(e.g. DialMantra server) so that all the users connected to the PBX/server can make outgoing calls or get incoming calls using the PRI line. We deal with Digium and Sangoma (single, dual or quad-channel) cards. Along with helping you to identify and get a PRI card suited for your needs, we can help you with installation and configuration of the card with different PRI line providers also.
